Return Policy

Return & Refund Policy

Last updated: September 2026

At Frendora Jewellery, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

Returns are accepted within 7 days of delivery.
Items must be unused, unworn, and in original packaging with all tags intact.
Custom or personalized jewellery is not eligible for return.
Sale items are not eligible for return or exchange.

How to Initiate a Return

Contact us at frendora.in@gmail.com or WhatsApp us at +91 - 8796758205 within 7 days of receiving your order.
Share your order number and reason for return with photos of the item.
Our team will review and confirm the return within 24-48 hours.
Ship the item back to our address. Return shipping charges are borne by the customer.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping charges are non-refundable.

Damaged or Wrong Item

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.